Start with the product and purchase
Product
Which products, $KUs or variants are covered
Region
Which countries or regions the policy applies to
Purchaser
Whether coverage applies to theoriginal purchaser only
Purchase channel
Whether Shopify, Amazon or otherauthorized channels are covered
Purchase date
How coverage timing begins andwhat period applies
Proof
What order, invoice, product-label orphoto evidence may be required
What may be covered
Defects in materials or workmanship under normal use, as doscribed in tho
current policy.
What is not covered
lssues resuiting from misuse.accidents, unauthorized modifications, normal wear and other exciusions,
When coverage begins
Coverage begins on the purchase date and lasts for the period stated in the curront policy.
What information is required
Product detsils, purchase infarmation, issue description and supporing evidence as outlined in tho policy.
Prepare the information before you submit
ldentify the product
Provide the praduct nare, SKU,size or other available identifying information.
Confirm the purchase
Provide the purchase channel,order information and purchase date where required.
Describe the issue
Expiain what happened and ottach the requosted cioar photographs or supporting information.
What information is required
Product detsils, purchase infarmation, issue description and supporing evidence as outlined in tho policy.
Coverage depends on the current terms
This page can help
Review the applicable policy
Understand the required information
Submit a formal request
Confirm policy scope
Find the support path
This page cannot guarantee
Not every issue is covered
No automatic repair or replacement
No fixed outcome
Not all channels and regions are the same
Warranty does not equal permanent product life
Questions people ask
Review the current waranty period stated for the relevant product, region and purchase channel. Torms and eligibility apply.
The applicable process may require product information, purchase dotals, a description of the issue and clear supporting photographs.
No, Eligibility and available assistance depend on the applicable policy terms and the information reviewed.
No. Warranty coverage and return eligibility are separate and may have different conditions and processes.
Use the policy and support pathway applicabie to the original purchase channel and region.
Review the current policy, then contact Product Support with the available product and purchase information.